The Collection

Are pieces limited?

Yes. Each style is produced in strictly limited quantities. Once a style sells out, we cannot guarantee it will be restocked.
Where are your garments made?

Everything is designed and MADE IN MELBOURNE, AUSTRALIA.

Orders

When will my order be dispatched?

All orders are packed and dispatched from our Melbourne Atelier within five business days of being placed.
Can I make changes to my order after placing it?

Please get in touch as soon as possible at contact@belatelier.com.au. We’re unable to cancel or edit an order once it has left our warehouse.

Shipping

Where do you ship to?

We ship to Australia and internationally. At checkout, simply enter your delivery address to see available shipping options for your country.

Don’t see your country listed? Contact us at
contact@belatelier.com.au and we’ll do our best to assist.
How much does shipping cost?

Standard shipping within Australia is complimentary. Express shipping is available at checkout for $15.00 AUD.

For international orders, shipping costs are calculated at checkout based on your delivery destination and order weight.
How long will delivery take?

Delivery times are an estimate and vary by destination. Once your order is dispatched you will receive tracking information from Australia Post specific to your order.
Do I have to pay duties and taxes on international orders?

All applicable duties and taxes for international orders are calculated and collected at checkout. There are no unexpected charges upon delivery.

Returns & Exchanges

What is your returns policy?

We accept returns for change of mind within 7 days of delivery.

Each order is eligible for one return or exchange only, subject
to stock availability.

Items must be unworn, unwashed, unaltered, in original condition
with all tags attached, and free from makeup marks, scent, or staining.

To initiate a return, please submit a request via our Returns
Portal prior to sending anything back.
How long do I have to post my return back?

Once your return has been lodged, items must be posted back within 5 business days.

Returns posted outside of this window will not be accepted.
What if my return is not accepted?

If your return does not meet our conditions, the item will be sent back to you and your request will be denied.
What if my item arrives faulty or damaged?

If something arrives not as it should, please contact us at contact@belatelier.com.au within 14 days of delivery with your order number and clear photos.

We will offer to repair, exchange, store credit or refund depending on the nature of the issue and product availability. Return shipping for confirmed faulty items will be covered by Bèl Atelier.
Can I exchange my item?

Exchanges are available for Australian customers only, subject to stock availability.

International customers may return eligible items for a refund or 100% store credit. Store credit is issued as soon as your return is received and approved, so you can shop straight away without waiting on us to coordinate an exchange.

Please note that original shipping charges, duties and taxes are
non-refundable.
Can I get an alteration instead of a return?

Yes - if your order arrives and the fit isn’t quite right, we offer complimentary alterations on all Australian orders. Get in touch at contact@belatelier.com.au and we’ll arrange the rest.

Please note that shipping to and from Bèl Atelier for alterations is at the customer’s expense.
How long do refunds take?

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 business days.

Please allow an additional 3–10 business days for the refund to appear in your account depending on your bank or payment provider.

Still have a question? Reach us at contact@belatelier.com.au