Privacy Policy

This Privacy Policy describes how Bèl Atelier (“we”, “us” and “our”) collects, uses and discloses your personal information when you visit or make a purchase from belatelier.com.au (the “Site”), or otherwise interact with our Services.

In this Privacy Policy, “you” and “your” refers to any user of the Services, including customers, website visitors and others whose information we collect.

By using our Site and Services, you agree to the collection, use and disclosure of information as described in this Privacy Policy.

Bèl Atelier is based in Melbourne, Australia. This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

Article 1 - Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal obligations. Updated versions will be published on this page.

Article 2 - Information

The personal information we collect depends on how you interact with our Site and Services. Information you provide directly may include:

• name
• email address
• phone number
• billing and shipping address
• account details
• order and payment information
• communications submitted to customer support

We may also automatically collect certain information relating to your interaction with the Site, including device information, browser information, IP address and usage data. This information may be collected using cookies, pixels and similar technologies.

We may receive information from third-party providers including Shopify, payment processors, analytics providers and email marketing platforms such as Klaviyo.

Payment information is processed securely by our payment providers. Bèl Atelier does not store full payment card details.

Article 3 - Use

We use your information to:

• process and fulfil orders
• manage accounts and customer support
• send transactional and marketing communications
• improve and optimise the Site and Services
• detect fraudulent or unlawful activity
• comply with legal obligations and enforce our policies

Where required by law, marketing communications will only be sent with your consent.

Article 4 - Disclosure

We do not sell your personal information.

We may disclose personal information to trusted third parties who support the operation of our business and Services, including payment providers, fulfilment providers, shipping partners (including Australia Post), analytics services and marketing platforms.

We may also disclose information:

• where required by law or legal process
• to protect our rights or property
• in connection with a business transaction such as a merger or acquisition
• where you direct or consent to us doing so

We do not use or disclose sensitive personal information without your consent, except where required or permitted by law.

Article 5 - Cookies

We use cookies and similar technologies to operate, improve and personalise the Site and Services. Most web browsers accept cookies automatically, though you may choose to disable them through your browser settings. Certain features of the Site may not function properly if cookies are disabled.

Article 6 - Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations and resolve disputes.

Article 7 - Rights

Depending on your location, you may have rights relating to your personal information, including the right to:

• access personal information we hold about you
• request correction of inaccurate information
• request deletion of personal information
• withdraw consent to certain processing activities
• opt out of marketing communications
• request a copy of your personal information

These rights may be subject to limitations under applicable law. You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Article 8 - International Transfers

Bèl Atelier is based in Australia. If you access the Site from outside Australia, your information may be transferred to and processed in Australia. Where required, we rely on recognised legal mechanisms for international data transfers.

Article 9 - Children

The Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

Article 10 - Links

The Site may contain links to third-party websites or platforms not operated by Bèl Atelier. We are not responsible for the privacy practices or content of third-party websites.

Article 11 - Contact

For questions regarding this Privacy Policy, to exercise your rights, or to make a privacy complaint, please contact:

Bèl Atelier
contact@belatelier.com.au

 

Updated: July 2026

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.