Australian Shipping
Standard shipping is complimentary on all Australian orders. Express shipping is available at checkout for $15.00 AUD.
All orders are dispatched within five business days of placement. As each piece is made in small quantities, we appreciate your patience during busy periods.
Tracking information will be sent once your order has been dispatched. Please note delivery timeframes are an estimate only.
International Shipping
We ship internationally via Australia Post. Shipping costs are calculated at checkout based on your delivery destination and order weight.
All applicable duties and taxes are collected at checkout - there are no unexpected charges upon delivery.
International orders are dispatched within five business days of placement. As each piece is made in small quantities, we appreciate your patience during busy periods.
Tracking information will be sent once your order has been dispatched. Delivery timeframes are an estimate only.
Don’t see your country at checkout? Contact us at contact@belatelier.com.au and we’ll do our best to assist.
Orders & Cancellations
To cancel or amend an order, please contact us at contact@belatelier.com.au as soon as possible. We are unable to make changes once an order has been dispatched.
Returns
We accept change of mind returns within 7 days of delivery. Each order is eligible for one return or exchange only, subject to stock availability.
Once a return has been lodged, items must be posted back within 5 business days. Returns posted outside of this window will not be accepted.
To be eligible, items must be:
• Unworn, unwashed and unaltered
• In their original condition with all tags attached
• Free from any signs of wear, makeup, scent or staining
• Accompanied by proof of purchase
Please submit all return requests through our Returns Portal prior to sending anything back. Returns received without prior authorisation will not be accepted.
Returns are inspected upon arrival. Items that do not meet our eligibility conditions will be refused and returned to the sender at the customer’s expense. Bèl Atelier reserves the right to determine whether returned items meet our return requirements.
Exchanges
Exchanges are available for Australian customers only, subject to stock availability.
Return shipping is at the customer’s expense. Once your return is received and approved, Bèl Atelier will provide a complimentary shipping code for your exchange item to be sent out. Please note original shipping costs are non-refundable.
International customers may return eligible items for a refund or 100% store credit. Store credit is issued as soon as your return is received and approved — meaning you can shop any available styles straight away without waiting on us to coordinate an exchange. Original shipping costs and duties and taxes paid at checkout are non-refundable.
Complimentary Alterations
If your order arrives and the fit isn’t quite right, we offer complimentary alterations on all Australian orders. Simply get in touch at contact@belatelier.com.au and we’ll arrange the rest. Please note that shipping to and from Bèl Atelier for alterations is at the customer’s expense.
Return Shipping Costs
Australian returns:
• Return shipping is at the customer’s expense.
• Original shipping costs are non-refundable.
Australian exchanges:
• Return shipping is at the customer’s expense.
• Bèl Atelier will provide a complimentary shipping code for the exchange item sent out.
Australian faulty or incorrect items:
• All shipping costs are covered by Bèl Atelier.
International returns and store credit:
• Return shipping is at the customer’s expense.
• Duties and taxes paid at checkout are non-refundable.
International faulty or incorrect items:
• We will reimburse your return shipping costs once the item has been received, inspected and the fault confirmed.
We strongly recommend using a trackable service for all returns. Bèl Atelier cannot be held responsible for items lost or damaged in transit back to us.
Faulty or Damaged Items
Every order is carefully checked before it leaves us. If something arrives damaged, faulty, or not as described, please contact us at contact@belatelier.com.au within 14 days of delivery. Include your order number and clear photographs of the issue and we will arrange a repair, replacement or refund as appropriate.
Please note that general wear and tear does not constitute a fault.
Refunds
Once a return is received and assessed, we will notify you by email. Approved refunds are processed to your original payment method within 5 business days. Please allow a further 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under Australian Consumer Law.
Questions? We’re at contact@belatelier.com.au
Updated: July 2026
